Shipping Policy – ICE HOOD

At ICE HOOD, we are committed to processing and delivering your orders quickly, safely, and efficiently. By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

We ship throughout Colombia, including major cities, municipalities, and rural areas. Delivery availability may vary depending on your location and the logistical restrictions of each shipping carrier.

2. Order Processing Time

Once your order has been confirmed, we process it within approximately 1–2 business days. During this period, we verify inventory, prepare your products, and coordinate shipment with the selected shipping carrier.

3. Delivery Times

Estimated delivery times are as follows:

• Major cities: 2–5 business days

• Municipalities and intermediate areas: 2–5 business days

• Rural or remote areas: 5–10 business days

Delivery times may vary due to external factors such as weather conditions, carrier delays, peak seasons, or other circumstances beyond ICE HOOD's control.

4. Shipping Costs

Shipping costs may vary depending on the destination city, package weight, and order volume. The exact shipping cost will be displayed before completing your purchase.

ICE HOOD may offer free shipping promotions during selected periods or for purchases exceeding a specified amount. Any such promotions will be clearly announced on our website.

5. Order Tracking

Once your order has been shipped, we will send your tracking number and the name of the shipping carrier to your email address or WhatsApp. This information allows you to track your package in real time directly through the carrier's website.

6. Incorrect or Incomplete Addresses

ICE HOOD is not responsible for delays or returned shipments caused by incorrect, incomplete, or inaccurate shipping information provided by the customer.

If an order is returned due to an incorrect address, the customer will be responsible for paying the shipping cost to resend the package.

7. Delivery Attempts

If the shipping carrier makes multiple unsuccessful delivery attempts, the order may be returned to our warehouse. In this case, the customer will be responsible for paying the shipping costs required to resend the order.

8. Lost or Damaged Packages

If your package is lost, damaged, or experiences any issues during transit, you must contact ICE HOOD within 48 hours of the estimated delivery date or the date the package was received.

We will work directly with the shipping carrier to investigate the issue and provide an appropriate resolution.

9. Refused Deliveries

If the customer refuses delivery without a valid reason, additional charges for the return shipment and reshipping will apply. These costs must be covered by the customer.

10. Contact

If you have any questions regarding the shipment of your order, please contact our support team.

Email: Dreedmoka@gmail.com